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Senior Operations Coordinator

2 months ago

Leeds, Leeds, United Kingdom Morgan King Professional Services Full time

**Job Title:** Senior Operations Coordinator

**About the Role:** As a key member of our team, you will play a pivotal part in streamlining our operations, ensuring seamless coordination across departments.

**Key Responsibilities:

  • Departmental Coordination: Ensure all departments work cohesively to achieve seamless operations and support service goals.
  • Automation and Process Improvement: Identify areas for automation and oversee the implementation of technology solutions that enhance efficiency in customer service, call handling, and office administration.
  • Customer Care Optimisation: Support and optimise customer care workflows to maintain high levels of client satisfaction and quick response times.
  • Team Collaboration: Work closely with department heads to monitor and improve operational workflows, ensuring processes are consistently applied and service standards are met.

**Qualifications and Skills:** Proven experience in operations or a similar role, strong project management skills, excellent communication and interpersonal skills, and ability to manage multiple priorities effectively.

**What We Offer:** Competitive salary, benefits including healthcare, company events, and discounts on dental services, and opportunities for career growth within a fast-expanding company.