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Site Operations Manager

1 month ago

Preston, Lancashire, United Kingdom Westinghouse Electric Company LLC. Full time

About the Role:

The Resident Site Manager provides on-site leadership to ensure Westinghouse delivers safe, high-quality results with a focus on customer satisfaction. Achieve financial targets set for the customer. Builds and maintains valuable customer relationships through a solid understanding of the site-specific needs and the customers buying protocol to support feeding the sales pipeline back into Westinghouse sales team.

Your Key Responsibilities:

  • Implement standards contained in Westinghouse "Codes of Business Ethics & Conduct". Ensure that all employees reporting to this position are informed about the standards and related policies, and enforce them within this supervised activity.
  • On-Site Customer Support Serves as the Westinghouse presence at customer site, representing Westinghouse's ability to respond to planned and emergent customer needs. Provides valuable customer information that helps build relationships and a broader understanding of the customer's site needs. Ensure Westinghouse activities and interactions are being implemented consistent with the site specific environment, policies, procedures and organization to meet requirements and eliminate cost of poor quality. Serve as champion for human performance (HuP) and safety.
  • Identify Customer Needs VOC: Issue regular plant status reports, as appropriate. Identify unmet customer needs and communicate within the sales and product teams for identification of potential solutions. Competitor and Utility Intelligence: Collect marketplace data including customer long-term O&M and capital plans as well as competitor intelligence and communicate with relevant Account Manager Grow the Pipeline: Identify and evaluate customer needs, review bid specifications for applicability WEC products and services. Propose: Direct, coordinate, and solicit various product lines for technical and financial input in support of the proposal process. Submit proposals and negotiate up to contract signature for basic opportunities with standard T&C's. Pursue: Push the identified business opportunities in customer organization.
  • Execution Oversight Provide guidance, coaching and oversight to field project managers in the execution of a specific project. Provide oversight of scope development, schedule development, contingency planning, and development of work packages/orders and project plans. Supervise Westinghouse personnel on site and provide feedback on individual and team performance. Work with Customer to remove barriers to the successful completion of projects. These could involve work scopes, customer support requirements, plant logistics, and physical issues. Elevate unresolved issues through the proper channels in both the Customer and the Westinghouse organization to obtain mutual resolution. Coordinate the development of a unit/fleet long term strategic maintenance and performance enhancement program integrated into a total outage program. Indirectly report to and support the Account Executive for matters related to customer projects and OPS services. Develop Status Reports and lead presentations to the Account Team, Executive Steering Committee, and the Executive Board. Manage and lead resolution of customer satisfaction issues (technical and commercial). Review performance results and manage performance metrics evaluations. Provide feedback and mentoring to WEC OM's, Project/Service PM's Supervisors and Leads Lead the identification of lessons learned, outage performance, and continuous improvement
  • Customer Relationships Systematically build consultative relationships at all levels within the site organization including operations, maintenance and engineering decision-makers. Be an active member of the utility leadership team. Use the customer relations management tool (D365) to capture customer and competitor intelligence as well as document associated actions to support achievement target objectives. Uses extensive knowledge of Westinghouse products and services, customer capital spending decisions, outage planning and technical issue resolution to become a trusted advisor to the customer. Attend customer status meeting or other relevant meetings to understand customer short-term issues and long-term business needs. Lead resolution of added scope, delays, contract changes, etc associated with site activities.

About You:

  • Bachelor's degree in Engineering or equivalent related technical discipline.
  • 10 years of engineering or field experience. Prior field service, outage and/or on-site utility experience. Significant customer facing experience at the plant and corporate level.
  • Assignments require broad based technical knowledge of plant operations and application of field service engineering techniques, principles and practices.
  • Experience in complex contract management, customer negotiations, and supplier delivery.
  • Leadership BARs: Manager

About Westinghouse:

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

  • Safety and Quality
  • Integrity and Trust
  • Customer Focus and Innovation
  • Speed and Passion to Win
  • Teamwork and Accountability