External Relations Coordinator

6 days ago


Oxford, Oxfordshire, United Kingdom Michael Page Full time
Key Responsibilities
  • Handle customer enquiries via phone and email with professionalism and efficiency.
  • Process B2B orders accurately and in a timely manner.
  • Coordinate with internal departments to ensure smooth order fulfilment.
  • Provide customers with product information and technical support.
  • Resolve issues or complaints, maintaining a customer-focused approach.
  • Maintain detailed and accurate records of customer interactions.
  • Assist in preparing reports on customer service performance metrics.
  • Support continuous improvement initiatives to enhance service delivery.


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