Senior Account Manager
3 weeks ago
As a key member of our team at CCA Recruitment Group, you will have the opportunity to lead a high-performing service desk team, ensuring top-tier customer service and achieving sales objectives in the rapidly growing security industry.
Key Responsibilities:
• Lead and Mentor: Manage and develop a team of account desk managers, setting clear goals and offering guidance to achieve performance targets.
• Customer Service Excellence: Ensure prompt and professional handling of inquiries and issues, consistently meeting established service level agreements (SLAs).
• Drive Sales Success: Support the team in achieving and surpassing sales targets through effective account management and identifying upselling opportunities.
• Operational Oversight: Manage daily account desk operations, ensuring efficient workflows, appropriate staffing, and optimal resource use.
• Reporting and Metrics: Prepare and present regular reports on service metrics, team performance, and sales achievements.
• Data-Driven Strategy: Use analytics to assess trends, support strategic decisions, and enhance team management.
• Compliance and Standards: Uphold company policies, quality standards, and regulatory requirements.
• Stakeholder Engagement: Act as a primary liaison for internal and external stakeholders, building strong relationships with key clients and partners.
• Training and Development: Design and implement training programs to advance the team's skills and knowledge.
• Process Improvement: Regularly evaluate processes, incorporating team feedback and adopting new tools and methods as needed.
Essential Skills & Experience:
• Demonstrated success in team leadership and account management
• Excellent communication and stakeholder management skills
• Proactive, with a strong drive for continuous improvement and results
• Analytical mindset with experience in data reporting and KPI management
What We Offer:
• Competitive Salary: £35,000 (negotiable DOE)
• Generous Leave: 31 days including public/bank holidays
• Enhanced Parental Leave: Maternity/paternity pay
• Private Healthcare Access: Benefit in Kind
• Growth-Oriented Team Environment
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