Estée Lauder Counter Manager

4 weeks ago


Torquay, Torbay, United Kingdom Estée Lauder - Brand Full time
Estée Lauder Counter Manager

Job Summary:

Estée Lauder is a leading brand in the prestige beauty industry, and we are seeking a highly skilled Counter Manager to lead our sales and customer service team. As a Counter Manager, you will be responsible for creating and executing a business plan to recruit and retain customers, manage inventory, and lead a high-performing team.

This is an exceptional opportunity for a dynamic and inspirational leader to join our team and drive sales, customer service, and operational excellence. You will have total accountability for creating and executing a business plan to achieve sales and customer service targets, and you will be responsible for leading, coaching, and developing a team of sales advisors to succeed.

We are looking for a self-starter with a flair for business planning, a passion for coaching others, and a proven track record of leading and developing a team. If you have experience in retail management, sales analysis, and staff scheduling, and you are proficient in Microsoft Office, we encourage you to apply.

Key Responsibilities:

  • Lead and manage a team of sales advisors to achieve sales and customer service targets
  • Create and execute a business plan to recruit and retain customers
  • Manage inventory and cash reconciliation
  • Develop and implement sales and customer service strategies
  • Coach and develop team members to succeed

Requirements:

  • Proven retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Estée Lauder:

Estée Lauder is a leading brand in the prestige beauty industry, and we are committed to being the most inclusive and diverse beauty company in the world. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are seeking a highly skilled Counter Manager to join our team and drive sales, customer service, and operational excellence.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

I,D&E STATEMENT:

Estée Lauder is committed to being the most inclusive and diverse beauty company in the world. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are seeking a highly skilled Counter Manager to join our team and drive sales, customer service, and operational excellence.

Qualifications:

  • About you: You will have:
  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

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