Estée Lauder Counter Manager Position
4 weeks ago
Estée Lauder is seeking a dynamic and inspirational Counter Manager to lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets. As a Counter Manager, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.
Key Responsibilities:
- Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Develop and implement strategic targeting and in-store events to drive sales and customer engagement.
- Manage customer relationships and provide exceptional customer service.
- Lead a high-performing team and provide coaching and development opportunities.
Requirements:
- Proven retail management experience, preferably within beauty or a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
- Proven track record of leading, coaching, and developing a team to succeed.
- Experience of creating and executing in-store events.
- Flexible availability across days/hours.
- Proficient in Microsoft Office.
- Proof of right to live and work in the country.
About Estée Lauder:
Estée Lauder is a leader in prestige beauty, with a commitment to diversity, equity, and inclusion. We offer a competitive salary, commission scheme eligibility, annual leave, family leave, product discount, and extensive training and development opportunities.
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