Estée Lauder Counter Manager Position

4 weeks ago


Torquay, Torbay, United Kingdom Estée Lauder - Brand Full time
Job Summary:

Estée Lauder is seeking a dynamic and inspirational Counter Manager to lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets. As a Counter Manager, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities:
  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Create and execute an agile business plan to recruit and retain customers.
  • Develop and implement strategic targeting and in-store events to drive sales and customer engagement.
  • Manage customer relationships and provide exceptional customer service.
  • Lead a high-performing team and provide coaching and development opportunities.

Requirements:
  • Proven retail management experience, preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft Office.
  • Proof of right to live and work in the country.

About Estée Lauder:

Estée Lauder is a leader in prestige beauty, with a commitment to diversity, equity, and inclusion. We offer a competitive salary, commission scheme eligibility, annual leave, family leave, product discount, and extensive training and development opportunities.


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