Counter Specialist

Job Summary

We are seeking a highly skilled Counter Manager to lead our retail team and drive sales growth. As a Counter Manager at Benefit Cosmetics UK, you will be responsible for maximising sales opportunities, providing exceptional customer service, and ensuring that your team meets sales targets.

Key Responsibilities

• Brow services - Deliver exceptional brow services to customers, including waxing, tinting, and tweezing, to ensure customer satisfaction and repeat business.
• Management - Lead and motivate your team, delegating roles and ensuring that sales targets are met and high customer service standards are maintained.
• Teamwork - Foster a positive and collaborative team environment through daily team meetings, effective communication, and recognition of positive work.
• Promotion and Special Events - Create innovative in-store and external events to drive business growth and engage customers.
• Staff Rotas - Ensure that staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping - Maintain a clean and hygienic counter and display area at all times.
• Sales Goals - Achieve counter and service sales targets by delegating to team members, making connections with customers, demonstrating products, and booking repeat appointments.
• Stock - Ensure that the counter remains stocked at all times and report any concerns to the area manager.
• Communication - Maintain open and effective communication between store/department managers and area managers.
• Administration - Ensure that daily, weekly, monthly, and yearly administration is completed, and assist with area manager administration as needed.

Qualifications

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Please note that this role may require working weekends, late nights, and bank holidays.