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Accor Groups Reservations Specialist

2 months ago

London, Greater London, United Kingdom Accor Full time
Job Description

Key Responsibilities:

  • Perform all reservations duties, including making and entering reservations as required.
  • Handle guest complaints and enquiries in an efficient and professional manner, ensuring the Group Services Manager is informed of any guest feedback.
  • Maintain control of Guest History and implement policy and procedures.
  • Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Requirements:

  • Clear oral and written communication skills.
  • Exemplary time management and organizational skills.
  • Problem-solving abilities.
  • Previous experience in a similar role is preferable but not necessary.

Benefits:

  • Salary - £13.16 per hour.
  • Free night stays in Accor hotels and up to 50% discount in any Accor Restaurant (T&C Applies).
  • Talent gym access.
  • Stylish and functional uniform provided.
  • Delicious complimentary meals on duty prepared by our creative chefs.
  • Discounted hotel rates all over the world in Accor Hotels.
  • Grow your skills and learn more through our Apprenticeship.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.