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Student Finance Officer

1 month ago

London, Greater London, United Kingdom Victoria College of Arts and Design Full time £26,000 - £29,000
{"Role Overview":"Victoria College of Arts and Design is seeking a Student Finance Officer to provide high-quality student finance support to students throughout their academic journey. The role requires excellent communication and organisational skills, allowing the candidate to work effectively in a fast-paced environment and provide students with guidance and support regarding their financial aid, with a primary focus on Student Finance England applications.","Key Responsibilities":{"Key Responsibilities":"
  • Deliver all student finance related activities.
  • Provide comprehensive guidance to students on their financial aid options, particularly with Student Finance England applications.
  • Provide professional advice and information to current and prospective students.
  • Process eligibility declarations after student interviews and maintain accurate records.
  • Stay updated with student finance regulations.
  • Support the development and enhancement of Student Finance systems and processes.
  • Advise on tuition fees, payments, registration, funds, and bursaries.
  • Collaborate with departments like Registry, Admissions and Student Support for efficient financial processing and timely confirmation of student attendance.
  • Signpost and refer students to appropriate services within and outside the university.
  • Serve as the main point of contact between the university and its partner institutions regarding student finance, ensuring effective communication and coordination.
  • Participate in student inductions, preparing materials to simplify the finance process and explaining financial aid options.
  • Handle student finance enquiries on campus, by phone and via email.
  • Ensure accurate and timely processing of all communications and documentation related to student finance.
  • Provide support for any other associated duties as requested by the Student Finance Lead or Head of Student Experience and Outcome.
"},"Requirements":{"Requirements":"
  • Bachelor's degree in a relevant field, or equivalent professional experience.
  • Experience in student or academic administration within higher education.
  • Excellent customer service and communication skills, with the ability to build strong relationships.
  • Strong organisational and time-management skills, with the ability to manage competing demands.
  • Experience working under pressure and managing priorities.
  • Experience providing advice to students and applicants.
  • Excellent interpersonal skills and effective communication abilities.
  • High degree of accuracy and attention to detail.
  • Flexibility to work occasional evenings and weekends.
  • Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel, and familiarity with student management systems.
  • Commitment to upholding the values and policies of VCAD and partner universities.
"},"Benefits":{"Benefits":"
  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Investing and savings opportunities.
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education.
  • My Mind Pal (mental fitness)
"}