Restaurant Floor Manager

3 days ago


Newtownabbey, United Kingdom Tim Hortons Full time
Restaurant Floor Manager

We are seeking a motivated and experienced Restaurant Floor Manager to assist the restaurant manager in managing all aspects of the restaurants day-to-day operations.

Key Responsibilities:
  • CUSTOMER EXPERIENCE: Ensure high standards of the customer experience are always maintained.
  • COMPLAINT RESOLUTION: Resolve customer complaints and turn potentially negative situations into positive ones.
  • TEAM LEADERSHIP: Motivate and encourage a team to achieve targets and deliver the best possible customer experience.
  • PRODUCT PRESENTATION: Take responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
  • PERFORMANCE INDICATORS: Understand and lead the team to achieve key performance indicators set for the restaurant daily.
  • COMPLIANCE: Display knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
  • RESTAURANT OPERATION: Responsible for the opening and closing of our restaurants.
  • OPERATIONAL STANDARDS: Maintain operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation.
  • AUDITS AND SCORES: Support management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
  • EMPLOYEE EDUCATION: Educate employees regarding the restaurants health and safety policies.
Requirements:
  • FLEXIBILITY: Must have a flexible and disciplined approach to work.
  • QSR EXPERIENCE: Some experience of working in a Quick Service Restaurant (QSR).
  • TEAMWORK: Able to work as part of a team and on their own.
  • EDUCATION: Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
  • LANGUAGE SKILLS: Fluent in the English Language (Minimum B1 level).
  • FOOD HYGIENE: Knowledge of Food hygiene would be advantageous.
  • HEALTH & SAFETY: Understanding of Health & Safety procedures is desirable.

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