Restaurant Floor Manager
3 days ago
We are seeking a motivated and experienced Restaurant Floor Manager to assist the restaurant manager in managing all aspects of the restaurants day-to-day operations.
Key Responsibilities:- CUSTOMER EXPERIENCE: Ensure high standards of the customer experience are always maintained.
- COMPLAINT RESOLUTION: Resolve customer complaints and turn potentially negative situations into positive ones.
- TEAM LEADERSHIP: Motivate and encourage a team to achieve targets and deliver the best possible customer experience.
- PRODUCT PRESENTATION: Take responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
- PERFORMANCE INDICATORS: Understand and lead the team to achieve key performance indicators set for the restaurant daily.
- COMPLIANCE: Display knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
- RESTAURANT OPERATION: Responsible for the opening and closing of our restaurants.
- OPERATIONAL STANDARDS: Maintain operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation.
- AUDITS AND SCORES: Support management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
- EMPLOYEE EDUCATION: Educate employees regarding the restaurants health and safety policies.
- FLEXIBILITY: Must have a flexible and disciplined approach to work.
- QSR EXPERIENCE: Some experience of working in a Quick Service Restaurant (QSR).
- TEAMWORK: Able to work as part of a team and on their own.
- EDUCATION: Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
- LANGUAGE SKILLS: Fluent in the English Language (Minimum B1 level).
- FOOD HYGIENE: Knowledge of Food hygiene would be advantageous.
- HEALTH & SAFETY: Understanding of Health & Safety procedures is desirable.
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Newtownabbey, United Kingdom sleepy hollow restaurant Full timesleepy hollow Restaurant is recruiting Kitchen porter for an immediate start. **Job Duties to include**: - Load, run and unload the dishwasher machine. - Keep the dish machine clean and report any functional or mechanical problems immediately. - Monitor dish machine water temperature to ensure sanitary wash cycle. - Wash and store all tableware and...
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Newtownabbey, United Kingdom sleepy hollow restaurant Full timesleepy hollow Restaurant is recruiting Kitchen porter for an immediate start. **Job Duties to include**: - Load, run and unload the dishwasher machine. - Keep the dish machine clean and report any functional or mechanical problems immediately. - Monitor dish machine water temperature to ensure sanitary wash cycle. - Wash and store all tableware and...
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Newtownabbey, United Kingdom sleepy hollow restaurant Full timesleepy hollow Restaurant is recruiting Kitchen porter for an immediate start. **Job Duties to include**: - Load, run and unload the dishwasher machine. - Keep the dish machine clean and report any functional or mechanical problems immediately. - Monitor dish machine water temperature to ensure sanitary wash cycle. - Wash and store all tableware and...
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