Receptionist- Part and Full Time Roles

7 months ago


Newtownabbey, United Kingdom Hilton Templepatrick Full time

The Hilton Templepatrick is undergoing a major refurbishment program, we have just opened a floor of refurbished bedrooms and a new bar/restaurant and are recruiting experienced reception staff to join our expanding front of house team.

**Primary Duties & Responsibilities**:

- Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times
- Control and processing of advance bookings and reservations.
- Receiving and delivering any guest items
- Compilation of guest billing and payment
- Daily room allocations
- Confidential storage of all records
- Dealing with any/all guest queries as appropriate
- Provide maximum guest satisfaction at all times
- Cash handling/reconciliation
- To be fully conversant with all facilities and services within the hotel, to be aware of and to anticipate guests needs, and to ensure that all opportunities to increase sales are maximised.
- To be conversant with and to operate all in-house administration procedures (both computerised and manual), and to be able to operate effectively all business equipment required in the operations of Reception.
- To know of the amenities and attractions in the local area
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
- To ensure that a high standard of cleanliness and hygiene is maintained at all times in the Reception area.
- To maintain a high level of co-operation with all other departments in the hotel.
- Answering telephone calls, taking reservations, check-in and out procedures, typing correspondence, up-keep of postings ledger, handling cash and liaising with all departments.
- Communicating effectively with Concierge to deliver/store guest luggage as appropriate

Essential criteria:

- 1 year reception experience in a similar environment
- cash handling experience
- Computer literate to include Excel, Microsoft office
- Excellent organisational skills
- Ability to multi task and work under pressure
- excellent verbal and written communication skills
- must be flexible able to work shift patterns 7am-3pm and 3pm-11pm across a 7 day week

Desirable criteria:

- 6 months hotel reception experience
- fluent in a second language

**Benefits**:

- staff discount
- free food on shift
- free car parking on site
- 28 days holidays
- discount hotel rooms worldwide via the Hilton Go program

Loughview Leisure Group is an Equal Opportunities Employer


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