Hotel Receptionist

'As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly and professional demeanour will create a positive impression and contribute to an exceptional guest experience. If you are passionate about providing excellent customer service and have a strong attention to detail, we would love to hear from you.

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Provide information about hotel services, amenities, and local attractions to guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records of financial transactions
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of phone etiquette and professional demeanor
- Familiarity with hotel operations and reservation systems is preferred

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly and professional demeanor will create a positive impression and contribute to an exceptional guest experience. If you are passionate about providing excellent customer service and have a strong attention to detail, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays as needed.

**Salary**: £10.42 per hour

**Salary**: £10.42 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Ability to commute/relocate:

- Newtownabbey, County Antrim: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person