Compliance Assurance Lead
3 weeks ago
We are seeking a highly skilled Compliance Officer to lead our assurance and governance function, ensuring compliance with regulatory requirements and maintaining a strong risk management framework.
This is an excellent opportunity for a motivated individual to make a significant impact on our organization's compliance and governance practices.
Key Responsibilities- Assurance and Governance: Lead the coordination of all governance activities, including board meetings, to ensure compliance with regulatory requirements.
- Regulatory Compliance: Act as the primary contact for the Senior Leadership Team (SLT), attending board and other strategic meetings to present key business updates in your areas of responsibility.
- Internal Audit: Develop and coordinate the internal audit function to ensure departmental compliance, monitoring case files, and evaluating internal controls for adequacy, efficiency, and effectiveness.
- Complaints Handling: Act as the Formal Complaints Officer, delivering a customer-focused service through written communication, troubleshooting complaints, and ensuring prompt resolutions while maintaining high customer satisfaction levels.
- Data Protection: Ensure accountability in the complaints process by escalating cases that do not progress within set timelines, and ensuring managers are trained in GDPR and best practices for data protection.
- Project Oversight: Develop and monitor project plans to align major projects with the organizational business plan and ensure timely delivery.
- Skills and Experience: Skilled in designing and facilitating the development of compliance and assurance programs that align with regulatory and organisational standards.
- Strong Communication: Excellent communication skills, with the ability to establish and maintain strong working relationships across a wide range of stakeholders.
- Leadership: Proven experience presenting to and working at the Senior Leadership Team level, with the ability to effectively communicate key insights and updates.
- Annual Leave: 27 days annual leave plus 8 additional days.
- Pension Scheme: Group Personal Pension Plan, including life assurance and group income protection.
- Healthcare: Health Care Cash Plan.
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