Customer Service Representative

5 days ago

Bath, Bath and North East Somerset, United Kingdom Coventry Building Society Full time
About the Role

We are seeking a friendly and helpful individual to join our team at Coventry Building Society in Bath. As a Customer Service Assistant, you will be at the heart of our local community, supporting a wide range of customers in a welcoming environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a caring and efficient manner.
  • Work collaboratively with colleagues to maintain a positive and supportive team environment.
  • Develop and maintain a thorough understanding of our products and services to effectively support customers.
  • Contribute to the development of new ideas and initiatives to improve customer experience and satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
What We Offer

As a valued member of our team, you will have access to a range of benefits, including competitive salary and benefits package, opportunities for career development and progression, and a supportive and inclusive work environment.

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