Documentation Manager

5 days ago


Manchester, United Kingdom Moorepay Limited Full time

About This Opportunity:

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We are currently seeking a skilled Content Creator to join our Business Services team at Moorepay Limited. The ideal candidate will have a strong background in technical authoring, editing, or similar roles and will be responsible for creating high-quality content for our knowledgebase.

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Responsibilities:

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The candidate will be responsible for compiling, consolidating, and editing draft content for customer and colleague-facing content. They will create and manage the framework for the knowledgebase, ensuring consistent application/development across business functions.

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The candidate will also ensure adherence to best practices, coding standards, and quality assurance processes. They will work closely with business leads and continuous improvement/data insights colleagues to monitor the effectiveness of the knowledgebase and drive increased self-service adoption and demand reduction.

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Qualifications and Experience:

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The ideal candidate will have at least two years' experience in technical authoring, technical editing, or similar roles, or experience of developing customer and colleague documentation. They will also have experience with online content authoring tools, basic knowledge of HTML, advanced Microsoft Word and PowerPoint skills, and be technically minded with an excellent understanding of delivering a great customer experience through the use of self-service knowledgebases.

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Salary Information:

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We offer a competitive base salary of £55,000 - £75,000 per annum, depending on experience, as well as 25 days annual leave, private medical insurance, life assurance 4x salary, enhanced pension with up to 8% employer contribution, and a huge range of additional flexible benefits.


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