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ICT Applications Engineer

1 month ago

Telford, Telford and Wrekin, United Kingdom Window Systems Division Full time

As a key member of the ICT team at the Window Systems Division, this role will provide technical support and administration to key business systems.

Responsibilities include:

  • Providing 1st line support and coordinating 2nd line support with third party support companies.
  • Managing third party support contracts, including monitoring of service level agreements.
  • Developing and promoting the use of business systems within the organisation.
  • Creating technical documentation and providing user training.
  • Participating in ICT projects to contribute to the delivery of the strategic roadmap and continuous improvement.

Key skills and qualifications include:

  • Computer Science, Information Technology or Software Engineering degree.
  • Microsoft Business Central ERP support and administration.
  • SQL Server administration.
  • Experience of manufacturing, sales and distribution operations.
  • Cyber security awareness.
  • Project management.
  • User training.
  • Creating technical documentation.

This role requires a full driving license and the ability to work positively to develop and foster good working relationships with colleagues and contracted personnel.