ICT Software Engineer
3 weeks ago
Job Role Overview
The ICT Applications Engineer role is a key position within the Window Systems Division, responsible for providing support and administration to critical business systems. This role will work closely with various teams, including Supply Chain, Manufacturing, Sales, Distribution, and Finance, to ensure seamless day-to-day operations.
Key Responsibilities
As an ICT Applications Engineer, you will be responsible for:
- Providing first-line support and resolving user requests to agreed service levels
- Coordinating second-line support with third-party vendors
- Managing third-party support contracts and monitoring service level agreements
- Developing and promoting the use of business systems within the organisation
- Creating technical documentation and user training
- Participating in ICT projects to contribute to the delivery of the strategic roadmap
- Maintaining awareness of cyber-security and ensuring procedures and policies are followed to minimise risk
Requirements and Qualifications
To be successful in this role, you will need:
- A degree in Computer Science, Information Technology, or Software Engineering
- Microsoft Business Central ERP support and administration experience
- SQL Server administration experience
- Experience of Manufacturing, Sales & Distribution operations
- Strong knowledge of MS Office 365 applications
- Cyber security awareness and experience of process/change management
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