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Retail Customer Service Representative

2 months ago

Sutton in Ashfield, Nottinghamshire, United Kingdom Entain Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Customer Service Manager to join our team at Entain. As a key member of our shop team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Sales: Meet or exceed sales targets by promoting and selling our products and services to customers.
  • Teamwork: Work collaboratively with the shop team to achieve sales and customer service goals.
  • Store Operations: Maintain a clean and organized store environment, adhering to company standards and policies.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
  • Age: Must be at least 18 years old.
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
What We Offer
  • Competitive Salary: A competitive hourly rate.
  • Benefits: Access to a range of benefits, including pension scheme, annual ShareSave, and discounts with hundreds of retailers.
  • Development Opportunities: Ongoing training and development programs to enhance skills and knowledge.