Retail Customer Service Representative

2 months ago


Sutton in Ashfield, Nottinghamshire, United Kingdom Entain Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Sales: Meet or exceed sales targets by promoting products and services to customers, and handling customer transactions efficiently.
  • Teamwork: Work collaboratively with the shop team to achieve sales targets, maintain a clean and organized store environment, and provide support to colleagues as needed.
  • Problem-Solving: Handle customer complaints and concerns in a fair and professional manner, using problem-solving skills to resolve issues.
  • Communication: Communicate effectively with customers, colleagues, and management, using clear and concise language to convey information.
Requirements
  • Age: Must be 18 years of age or over.
  • Passion for Customer Service: Passionate about delivering exceptional customer service and building strong relationships with customers.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Ability to think critically and solve problems in a fair and professional manner.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to the success of the shop.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including pension scheme and annual ShareSave.
  • Development Opportunities: Opportunities for career development and progression within the company.
  • Healthcare and Wellbeing Support: Access to healthcare and wellbeing support, including discounts with hundreds of retailers through Entain Deals.


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