Client Operations Lead
3 weeks ago
About Health Partners Group
We're a leading provider of comprehensive health and wellness services dedicated to fostering healthier workforces across various sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, benefiting over 2.5 million client employees nationwide. We work collaboratively with businesses to tailor solutions that meet unique demands and contribute to long-term success.
Role Overview
As a Client Operations Manager, you'll develop and oversee a rolling plan for Health Surveillance, ensuring high attendance and compliance while enhancing the employee experience. Your role will be pivotal in managing delivery of contracted services, liaising with customer contacts, and maintaining excellent client relationships.
Key Responsibilities
- Develop and execute a dynamic plan for Health Surveillance, driving attendance, compliance, and a positive employee experience.
- Manage delivery of contracted services efficiently, escalating issues as required to ensure resolution.
- Participate in weekly, monthly, and quarterly Operational review meetings with customer contacts, contributing to the health, safety, and wellbeing strategy.
- Oversee staff rotas and availability, ensuring service demands are met at all times through effective trend analysis and forecasting.
- Achieve key deliverables such as health surveillance compliance and service line SLAs.
- Review resource utilisation and initiate strategies to demonstrate value and ROI for clients.
- Foster a risk-informed and well-prepared service delivery in partnership with clients, developing strong relationships with key stakeholders.
- Develop and implement strategic review plans aligning occupational health and wellbeing services.
- Analyse client management information to identify trends and enhance service delivery; ensure robust reporting mechanisms.
- Collaborate with the Clinical Operations Team to develop and improve policies, procedures, and protocols, maintaining high service quality and continuous improvement.
- Support clinical and administrative teams with significant service delivery changes or contractual issues.
Company Benefits
We offer an attractive rewards package, including a competitive annual salary, contributory pension scheme, life assurance, and a range of employee benefits.
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