Client Operations Lead

3 weeks ago


Barrow, Cumbria, United Kingdom Health Partners Group Full time

About Health Partners Group

We're a leading provider of comprehensive health and wellness services dedicated to fostering healthier workforces across various sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, benefiting over 2.5 million client employees nationwide. We work collaboratively with businesses to tailor solutions that meet unique demands and contribute to long-term success.

Role Overview

As a Client Operations Manager, you'll develop and oversee a rolling plan for Health Surveillance, ensuring high attendance and compliance while enhancing the employee experience. Your role will be pivotal in managing delivery of contracted services, liaising with customer contacts, and maintaining excellent client relationships.

Key Responsibilities

  • Develop and execute a dynamic plan for Health Surveillance, driving attendance, compliance, and a positive employee experience.
  • Manage delivery of contracted services efficiently, escalating issues as required to ensure resolution.
  • Participate in weekly, monthly, and quarterly Operational review meetings with customer contacts, contributing to the health, safety, and wellbeing strategy.
  • Oversee staff rotas and availability, ensuring service demands are met at all times through effective trend analysis and forecasting.
  • Achieve key deliverables such as health surveillance compliance and service line SLAs.
  • Review resource utilisation and initiate strategies to demonstrate value and ROI for clients.
  • Foster a risk-informed and well-prepared service delivery in partnership with clients, developing strong relationships with key stakeholders.
  • Develop and implement strategic review plans aligning occupational health and wellbeing services.
  • Analyse client management information to identify trends and enhance service delivery; ensure robust reporting mechanisms.
  • Collaborate with the Clinical Operations Team to develop and improve policies, procedures, and protocols, maintaining high service quality and continuous improvement.
  • Support clinical and administrative teams with significant service delivery changes or contractual issues.

Company Benefits

We offer an attractive rewards package, including a competitive annual salary, contributory pension scheme, life assurance, and a range of employee benefits.



  • Barrow, Cumbria, United Kingdom Health Partners Group Full time

    About the RoleHealth Partners Group is seeking a highly skilled Client Operations Manager to join their team. As a key member of the organization, you will be responsible for developing and overseeing a rolling plan for Health Surveillance, ensuring high attendance and compliance while enhancing the employee experience.This role will be pivotal in managing...


  • Barrow, Cumbria, United Kingdom Chooseulverston Full time

    Senior Contract PositionWe are seeking a highly skilled Contract Manager to lead our Engineering team. In this role, you will be responsible for developing and implementing contract financial plans, ensuring compliance with statutory and contractual commitments, and providing leadership and guidance to the team.Key responsibilities include:Contract financial...


  • Barrow, Cumbria, United Kingdom BAE Systems Full time

    Role Overview:We're seeking an experienced Principal Engineer to join our team as a Pre-Operations Integration Lead. This is a fantastic opportunity to make a real difference in the integration of significant infrastructure expansion into our business.About the Job:The successful candidate will be responsible for managing members of the asset integration...

  • Operations Lead

    2 days ago


    Barrow, Cumbria, United Kingdom EMCOR UK Full time

    About the RoleThis is a senior leadership position that requires a skilled and experienced leader to drive the MWE project forward. The successful candidate will have a proven track record of delivering complex projects and managing large teams.RequirementsA thorough knowledge of project services within the UK.An effective and progressive leader with...


  • Barrow, Cumbria, United Kingdom Morson Talent Full time

    We are looking for a Process Development Lead to join our client BAE Systems at the Barrow site on a contract basis. The estimated salary for this role is £45,000 - £60,000 per annum.Job DescriptionA knowledgeable and capable Manufacturing Engineer will generate operations data within the appropriate factory system. This will be achieved through accurate...


  • Barrow, Cumbria, United Kingdom Westlakes Recruit Full time

    Westlakes Recruit is seeking a seasoned Engineering Manager to lead the Authorization Group on a staff basis, ideally with a background in nuclear or defence, located in Barrow.Key Responsibilities:Leads groups as delegated by the Group Chair throughout all phases of the project.Ensures the authorization of build and commissioning documentation for safe and...

  • Logistics Operative

    4 weeks ago


    Barrow, Cumbria, United Kingdom Interaction - York Full time

    **Role Summary**We are seeking a highly skilled Logistics Operative to join our team at Interaction Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth delivery of goods to our customers.Key Responsibilities• Deliver goods to customers in a timely and professional...


  • Barrow, Cumbria, United Kingdom Poole Townsend Full time

    At Poole Townsend Solicitors Ltd, we are seeking a highly skilled Private Client Lawyer to join our team. As a leading firm in the area, we offer a comprehensive range of legal, financial, and property services through our team of experienced professionals.This is an excellent opportunity for a qualified Private Client Solicitor or Chartered Legal Executive...


  • Barrow, Cumbria, United Kingdom Morson Talent Full time

    Morson Talent is seeking a highly skilled Engineering Operations Manager to join our client BAE Systems at the Barrow site on a contract basis. The estimated salary for this role is £50,000 - £65,000 per annum.About the JobThis is an excellent opportunity for a knowledgeable and capable Manufacturing Engineer to lead a team and develop, implement, and...

  • Project Lead

    4 weeks ago


    Barrow, Cumbria, United Kingdom Unify Full time

    Project Supervisor Role:Liaise with the clients Commercial, Technical, Operational management teams to develop contract lists and identify business plans with contract managers.Prepare programmes, method statements and risk assessments, procure labour and materials, manage/supervisor staff and sub-contractors, and provide technical and operational support as...


  • Barrow, Cumbria, United Kingdom Morson Talent Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Technician to join our team at Morson Talent. As a key member of our operations team, you will be responsible for the maintenance and validation of complex electrical and mechanical equipment in a timely manner.Key Responsibilities:Provide technical support to business products under construction...


  • Barrow, Cumbria, United Kingdom Capgemini Engineering Full time

    Job DescriptionAbout the RoleCapgemini Engineering is seeking a Senior PLM Engineering Lead to spearhead groundbreaking PLM programs for our prestigious Industry clients. As a leader in our Digital Continuity Team, you will deliver innovative processes, methods, and tools to our clients.Key Responsibilities:Lead a talented team of CAD Engineers and PLM...


  • Barrow, Cumbria, United Kingdom Apleona Full time

    Job Title:Chief Security Operations ManagerAbout the Role:We are seeking an experienced Chief Security Operations Manager to join our team in Barrow-in-Furness, Cumbria. This is a full-time position working 40 hours per week with variable shifts.Job Description:The successful candidate will be accountable for the management and delivery of security services,...


  • Barrow, Cumbria, United Kingdom Unify Full time

    Senior Project Manager Position at UnifyWe are looking for a skilled Senior Project Manager to join our team at Unify. The ideal candidate will have a strong commercial acumen and the ability to lead and direct project activities to maintain and improve the net profitability of the business.Key Responsibilities:Develop and implement effective project...


  • Barrow, Cumbria, United Kingdom Service Care Solutions Full time

    Operations Manager Job DescriptionThe Operations Manager will be responsible for directly managing and developing the Recovery Steps service across Cumbria. This service is a statutory substance misuse service, operated in partnership with other service providers, providing support and interventions to community members with substance misuse issues.The...

  • Operations Manager

    1 month ago


    Barrow, Cumbria, United Kingdom Westmorland & Furness Council Full time

    Assistant Director of Operations, Adult Social CareContract: PermanentWe are seeking a highly skilled and experienced professional to join our team as Assistant Director of Operations, Adult Social Care. As a key member of our leadership team, you will play a crucial role in shaping and leading our new council. Your expertise and passion for adult social...


  • Barrow, Cumbria, United Kingdom Securitas Security Services Full time

    We are seeking a highly skilled and vigilant Security Officer to join our team at Securitas Security Services in Barrow-In-Furness. As a key member of our security team, you will play a vital role in protecting critical information and assets for one of our international defence sector clients.About the RoleThis is an exciting opportunity to work with a...


  • Barrow, Cumbria, United Kingdom Carbon60 Full time

    Job DescriptionAs a Senior Project Manager at Carbon60, you will be responsible for leading and directing project activities to maintain and improve the net profitability of the business.You will develop strong relationships with client staff and their representatives by applying Key Account Management principles to foster good working relationships at every...


  • Barrow, Cumbria, United Kingdom Frasers Group Full time

    Company OverviewFrasers Group is a dynamic organization that operates in the sports and leisure sector. We are committed to delivering exceptional experiences to our customers.We are currently seeking an experienced professional to join our team as a Fitness and PT Manager. The successful candidate will be responsible for leading our operations and driving...


  • Barrow, Cumbria, United Kingdom Matchtech Full time

    Key Responsibilities: As a Solution Architect with Matchtech, you will be responsible for providing expert advice on solution design and implementation to clients. Your key responsibilities will include supporting demand management meetings, undertaking business analysis with customers, producing architecture packs, and developing high-level designs.About...