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Security Operations Specialist

2 months ago

Manchester, United Kingdom Johnson Controls International Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Operations Specialist to join our team at Johnson Controls International. As a key member of our security operations team, you will be responsible for analyzing CCTV images, responding to alarms, and providing exceptional customer service to our clients.

Key Responsibilities
  • Analyze CCTV images received from customers' premises and take appropriate action
  • Respond to incoming telephone calls from internal and external customers in a polite and professional manner
  • Accurately record all events on the company database and maintain the customer database
  • Escalate unresolved complaints or enquiries to the Supervisor or Team Leader
What We Offer
  • Paid Annual Leave
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders, including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
Requirements
  • Excellent communication skills
  • Customer Service skills
  • Ability to deal with potentially serious incidents with a calm, professional, and reassuring manner
  • Customer-focused with a proactive, can-do attitude
  • High levels of concentration and attention to detail
Preferred Qualifications
  • SIA CCTV license
  • Some knowledge of IT desirable but not essential
  • Industry experience