General Manager

7 hours ago

London, Greater London, United Kingdom ARK Co-living Full time
About the Role

As the General Manager of ARK Co-Living, you will be responsible for overseeing the day-to-day operations of our co-living space. This includes managing the onsite team, fostering a vibrant and connected community, and ensuring the space meets the high standards of cleanliness and asset quality.

Key Responsibilities
  • Lead the recruitment, training, and development of a dynamic team that embodies the spirit of co-living.
  • Provide leadership and guidance to the team, conducting regular performance reviews to ensure personal growth and alignment with brand values.
  • Foster a high-performance culture, driving the team to deliver exceptional member's experience service and consistently meet our service standards.
  • Champion people and culture initiatives that promote team engagement, well-being, and a vibrant workplace aligned with our brand ethos.
  • Deliver exceptional service to drive member satisfaction and retention.
  • Develop and implement action plans based on quarterly customer satisfaction surveys and forums.
  • Support member engagement initiatives working closely with Community Engagement Manager and Ambassadors.
  • Manage the app with up-to-date events and member information.
  • Address complaints and disputes, ensuring timely resolution.
  • Contribute to strategies to maximise income and minimise void periods.
  • Stay informed about local market conditions and competitor services.
  • Support leasing efforts, including market rent assessments and renewals.
  • Provide regular performance reports with clear strategies for execution.
  • Plan and schedule workstreams in advance, ensuring efficient delivery.
  • Foster effective communication and team collaboration through clear instructions.
  • Take initiative to complete projects, making swift, informed decisions.
  • Full financial and commercial accountability for ARK Co-Living's performance, ensuring the site's profitability and sustainable growth through strategic financial management and operational efficiency.
  • Lead annual budget processes, including tendering, cost analysis, and budget control.
  • Identify opportunities for additional income streams and cost efficiencies.
  • Ensure adherence to credit control processes and achieve income/expenditure KPIs.
  • Produce asset performance reports and execute strategies accordingly.
  • Oversee on-site operations and service delivery, ensuring maintenance standards are met.
  • Conduct regular quality checks of the development and manage service failures effectively.
  • Handle insurance claims and liaise with contractors, ensuring performance is managed.
  • Respond to out-of-hours emergencies and monitor contractor performance.
  • Ensure full H&S and statutory compliance on-site.
  • Manage risk assessments and collaborate with statutory bodies to maintain compliance.
  • Oversee accident reporting, emergency preparedness, and regular safety testing.

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