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Senior Sales Engineer

2 months ago

Seaham, Durham, United Kingdom MRC Global Full time
Job Summary

MRC Global is seeking a highly skilled Senior Sales Engineer to join our Valve Automation team. As a key member of our sales team, you will be responsible for generating and creating technical sales opportunities, responding to customer inquiries, and maximizing sales and margin opportunities for new and existing customers.

Key Responsibilities
  • Quote Generation and Management
    • Prepare quotations, assimilation of costs, technical compliance, and assessment of margins to ensure the submission of the best commercial and technical bid to win the order.
  • Customer Support and Technical Assistance
    • Provide technical assistance and support for customers regarding technical specifications of products and troubleshoot applications as needed.
  • Business Development and Relationship Building
    • Understand customers' business and determine customer requirements and expectations to recommend specific products and solutions.
    • Work closely with sales management to establish the best commercial and technical offer to meet clients' needs.
  • Quote and Order Processing
    • Meet quote and order processing KPIs and maintain CRM data accurately and promptly.
  • Compliance and Quality Assurance
    • Ensure all sales procedures and rules are understood and followed.
    • Ensure that business systems and tools, including SAP, are used effectively and in line with business requirements.
  • Negotiation and Communication
    • Carry out negotiations with clients to assess their needs, tailoring all bids and tenders to suit customer demand.
  • Documentation and Reporting
    • Ensure that sales orders are entered in line with agreed procedure and that supplier sub-orders reflect the project technical and delivery schedule requirements.
    • Ensure that production orders and work instructions are created and distributed effectively.
    • Provide sales support for other colleagues in the team and advise on best practice and protocol.
    • Ensure all sales-related documentation and communications are filed in line with agreed practices and in accordance with ISO-approved quality system requirements.
  • Client Relationship Management
    • Liaise with clients and attend client visits to follow up and secure bids as required.
  • Problem-Solving and Troubleshooting
    • Troubleshoot/problem-solve issues, escalating any urgent issues immediately to management.
  • Reporting and Analysis
    • Collate and produce regular reports as required.
Requirements
  • A minimum of three years of technical sales experience, with valves and/or automation experience preferable.
  • An understanding of oil and gas and process industry specifications is preferable.
  • Engineering background, ideally mechanical or automation.
  • Excellent communication skills, verbal and written.
  • Proven track record of working to tight deadlines.
  • Computer literate, with experience with SAP or similar ERP system desirable.
  • Educated to HND level or equivalent.
What We Offer
  • Competitive salary and bonus.
  • Company-matched pension scheme.
  • 23 days holiday + paid time off over Christmas + bank holidays.
  • Long service recognition scheme.
  • Company sick pay scheme.
  • World-class learning hub.
  • Health and wellbeing scheme with the ability to earn vouchers to spend at multiple high-street/online stores.
  • Employee Assistance Programme (EAP).
  • 24/7 free virtual GP access.
  • Ride-2-Work scheme.