Complaints Manager

1 week ago


Rushden, Northamptonshire, United Kingdom Longhurst Group Full time
Complaints Manager Role

Longhurst Group is seeking an experienced Complaints Manager to join our team. As a Complaints Manager, you will play a critical role in ensuring that our customers' voices are heard and valued.

Key Responsibilities
  • Lead the continuous improvement of complaints handling, ensuring we receive, respond, and resolve complaints in a customer-centric way and in accordance with regulatory requirements.
  • Manage the Complaints Team, ensuring a performance-driven culture is in place with the customer at the heart of all actions.
  • Produce performance reports based on complaint volumes, trends, and performance against mandatory targets.
  • Collaborate with internal colleagues and contractors to enhance services and improve the customer journey.
Requirements
  • Proven management experience with the ability to manage multiple tasks and meet deadlines.
  • Strong knowledge and understanding of regulatory requirements.
  • Strong, solution-focused, and inspirational leadership skills.
  • Excellent communication and presentation skills.
What We Offer
  • A competitive 28-day annual leave entitlement plus bank holidays.
  • Pension Scheme with contributions matched by us up to 8.5%.
  • Life Cover of three times your annual salary.
  • Membership of our Health Care Cash Plan.
  • Access to a range of discounts.
  • Free access to financial education services.
  • Free Eye Tests.
  • Free flu vaccinations.
  • Investment in your personal development.

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    Rushden, Northamptonshire, United Kingdom Longhurst Group Full time

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