IT Service Management Professional

2 weeks ago


London, Greater London, United Kingdom N Consulting Limited Full time
N Consulting Limited Job Opportunity

Job Title: IT Service Management Professional

Location: London or Milton Keynes

Estimated Salary: £60,000 - £80,000 per annum

Company Overview

N Consulting Limited is a leading consulting firm specializing in digital and IT services. We are seeking an experienced IT Service Management Professional to join our team.

Job Description

The successful candidate will be responsible for the operational implementation of the Change Management process across all Open University Digital and IT services.

Responsibilities
  • Ensure all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented, and reviewed in a controlled manner
  • Engage with internal and external auditors to ensure that Changes are being correctly recorded and managed
  • Lead the approval/authorisation of Changes in Change Advisory Board (CAB)
Requirements

We are looking for an individual with formal ITILv3/4 certification(s) and sound practical experience of operational Change Management.

Key Skills:

  • Excellent interpersonal, initiative, written, communication, negotiating, influencing, and team working skills
  • An excellent customer service approach
  • Proven ability to provide management information and data on IT services and systems


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