IT Service Management Professional
2 weeks ago
Job Title: IT Service Management Professional
Location: London or Milton Keynes
Estimated Salary: £60,000 - £80,000 per annum
Company OverviewN Consulting Limited is a leading consulting firm specializing in digital and IT services. We are seeking an experienced IT Service Management Professional to join our team.
Job DescriptionThe successful candidate will be responsible for the operational implementation of the Change Management process across all Open University Digital and IT services.
Responsibilities- Ensure all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented, and reviewed in a controlled manner
- Engage with internal and external auditors to ensure that Changes are being correctly recorded and managed
- Lead the approval/authorisation of Changes in Change Advisory Board (CAB)
We are looking for an individual with formal ITILv3/4 certification(s) and sound practical experience of operational Change Management.
Key Skills:
- Excellent interpersonal, initiative, written, communication, negotiating, influencing, and team working skills
- An excellent customer service approach
- Proven ability to provide management information and data on IT services and systems
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