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Spa Services Coordinator
2 months ago
Job Title: Spa Supervisor
Job Summary:
We are seeking a highly skilled and experienced Spa Supervisor to join our team at Hotel Du Vin Exeter. As a Spa Supervisor, you will be responsible for delivering exceptional customer service and ensuring that our spa facilities and services meet the highest standards.
Main Responsibilities:
- Carry out a range of treatments to a high standard, ensuring that all clients receive a personalized and relaxing experience.
- Maintain the standards of the spa by supervising the team and ensuring that all areas are clean and tidy.
- Welcome clients into the spa and provide a 5-star experience, ensuring that all their needs are met.
- Book in clients on the spa computer system and take phone calls, providing excellent communication and customer service skills.
- Achieve retail targets by promoting and selling our products and services to clients.
- Build a regular client base by providing exceptional customer service and ensuring that all clients feel valued and appreciated.
- Ensure that treatment rooms and the spa are kept clean and tidy to a high standard, maintaining a safe and healthy environment for clients.
Requirements:
- Qualified to NVQ Level 3 Beauty Therapy or equivalent, with a strong understanding of spa operations and management.
- Excellent interpersonal skills, with the ability to communicate effectively with clients and colleagues.
- High standard of personal appearance, with a professional and approachable demeanor.
- Computer literate, with experience of spa software and systems.
- Self-motivated and able to work independently, with a strong sense of initiative and problem-solving skills.
- Good team player, with the ability to work collaboratively with colleagues to achieve shared goals.
- Must have own transport, with a valid driving license.
About Us:
Hotel Du Vin Exeter is a luxury hotel and spa, offering a range of treatments and services to our clients. We are committed to providing exceptional customer service and ensuring that our facilities and services meet the highest standards.
