Revenue and Reservations Director

4 weeks ago


Inverness, Highland, United Kingdom Highland Coast Hotels Ltd Full time
Job Description

We are looking for a talented Revenue & Reservations Manager to join our team at Highland Coast Hotels Ltd. As a key member of our revenue management department, you will be responsible for developing and implementing revenue management strategies to optimise room rates and improve occupancy across our properties.

Responsibilities
  1. Develop and implement revenue management strategies to maximise room revenue and occupancy
  2. Manage distribution channels and oversee the daily operations of the reservations team
  3. Analyse market trends and competitor activity to forecast room occupancy and inform pricing strategies
  4. Lead and mentor the Reservations Coordinators to ensure high standards of customer service
  5. Collaborate with hotel general managers, marketing, finance, and sales teams to align on revenue targets and promotions
Requirements
  • Strong understanding of yield management and dynamic pricing strategies
  • Proven ability to lead and develop a team, ensuring productivity and high customer service standards
  • Ability to interpret market trends, historical data, and competitor insights to inform pricing and booking strategies
  • Experience with Property Management Systems (PMS), Revenue Management Systems (RMS), and channel management platforms
  • Excellent verbal and written communication skills, with the ability to work collaboratively across departments and with external partners
Company Benefits
  • Competitive salary: £55,000 per annum
  • Flexible hybrid working arrangement
  • Discount for you and your family and friends on accommodation, food and beverages
  • Opportunities for professional development and growth within the company
  • Employee discount platform providing savings at 130,000 retail and entertainment
  • Employee Assistance Programme
  • Refer a Friend incentive scheme


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