Relief Security Officer
2 weeks ago
Location: Mander Centre
Shift Pattern: Adhoc, zero hours contract
Pay Rate: £ per hour
Job Overview:
Covering sickness and holidays of existing officers, sometimes at short notice, is a key responsibility of this role. Ensuring the security and safety of all customers, buildings, and personnel associated with the Centre is paramount.
Main Duties & Responsibilities:
- Prevent accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property, following procedures detailed in the assignment instructions while prioritizing personal safety.
- Work in line with onsite procedures, risk assessments, method statements, assignment instructions, and emergency procedures.
- Comply with the Data Protection Act.
- Provide a visible deterrent, reassuring the public.
- Aid in reducing crime.
- Ensure criminal offenders are apprehended and handed over to the local authorities, if deemed safe and legal to do so.
- Attend court to give evidence, if necessary.
- Maintain your personal notebook in accordance with PACE Act 1984.
- Undertake all duties in a safe and secure manner, considering personal safety and the safety of colleagues and the public.
- Provide an efficient, helpful, and smart image at all times.
- Alert the Control room operator of any person thought to be suspicious in any way.
- Be vigilant for suspicious packages or parcels and know the Client's Procedures for evacuation, if required.
- Check the mall and building for potential fire hazards.
- Do not take responsibility for keys of tenant premises.
- Mall patrols covering all external areas, as required.
- Security officers should not patrol in pairs and should not stay in one place.
- Complete required patrols upon request from the supervisor, including the Car Park and basement.
- Monitor and check Toilet areas.
- Enforce the Centre's code of Conduct.
- Stop bicycles or skateboards being ridden through the mall.
- Check and alert cleaners for spillages, full bins, or other situations that require their attention.
- Keep the mess room clean and tidy after use.
- When covering the basement, actively challenge those entering and ensure only authorized personnel are in the area.
- Do not permit deliveries through the mall after 09:00am or if the delivery poses a risk to customers. Direct delivery to the basement area and inform the control room.
- Follow all reasonable instructions given by those supervising or managing your activities and area of work.
- Arrive for duty in good time and be ready for your shift start time.
- Maintain a neat appearance and dress in accordance with the ABM facility services dress code.
- Complete documents in line with site requirements.
- Escalate health and safety issues straight away to the control room.
- Report any accident or injury to the shift running supervisor or senior member of the team.
- Take breaks as detailed by the shift running Supervisor.
- Advise the Shared services manager if you need to leave site while on duty.
- Comply with the absence reporting procedure.
- Follow correct opening and lock-up procedures and report any faults found on either task straight away.
- Always be courteous towards clients, tenants, customers, and other employees.
- Record all incidents in the security DOB as well as in your personal pocket book.
- Complete Incident Reports for all reportable incidents to the required standard.
- Consumption of alcohol on company premises is not allowed, nor is reporting to work or being at work while under the influence of alcohol or other substances.
- Complete documentation with facts and not to falsify any records kept.
- No accepting any gifts or gratuities as per the Business Conduct Policy.
- Using mobile phones while on duty is not permitted, except for emergencies with permission from the line manager.
- Maintain absolute confidentiality regarding company information, records of data collected, and used in the course of your job functions.
- Complete any other reasonable request set to you by your supervisor, Co-ordinator, or Shared services manager.
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