Relief Security Officer

3 weeks ago

Wolverhampton, Wolverhampton, United Kingdom ABM UK Full time
Job Title: Relief Security Officer

Location: Mander Centre

Shift Pattern: Ad Hoc, Zero Hours Contract

Pay Rate: £12.58 per hour

Job Overview

Covering sickness and holidays of existing officers, sometimes at short notice.

Main Responsibilities

  • Prevent accidents, injuries, crime, fire, and damage to the landlord's and tenant's property.
  • Work in line with onsite procedures, risk assessments, method statements, assignment instructions, and emergency procedures.
  • Comply with the Data Protection Act.
  • Provide a visible deterrent and reassure the public.
  • Aid in reducing crime.
  • Ensure criminal offenders are apprehended and handed over to the local authorities, if deemed safe and legal to do so.
  • Attend court to give evidence, if necessary.
  • Maintain a personal notebook in accordance with the PACE Act 1984.
  • Undertake all duties in a safe and secure manner, taking into account personal safety and the safety of colleagues and the public.
  • Provide an efficient, helpful, and smart image at all times.
  • Alert the control room operator of any suspicious person.
  • Be vigilant for suspicious packages or parcels and know the client's procedures for evacuation, if required.
  • Check the mall and building for potential fire hazards.
  • Do not take responsibility for keys of tenant premises.
  • Mall patrols covering all external areas, as required.
  • Do not patrol in pairs and do not stay in one place.
  • Complete required patrols upon request from a supervisor, including the car park and basement.
  • Monitor and check toilet areas.
  • Enforce the centre's code of conduct.
  • Stop bicycles or skateboards being ridden through the mall.
  • Check and alert cleaners for spillages, full bins, or other situations that require their attention.
  • Keep the mess room clean and tidy after use.
  • When covering the basement, actively challenge those entering and ensure only authorized personnel are in the area.
  • Do not permit deliveries through the mall after 09:00 am or if the delivery poses a risk to customers. Direct delivery to the basement area and inform the control room.
  • Follow all reasonable instructions given by those supervising or managing your activities and area of work.
  • Arrive for duty in good time and be ready for your shift start time.
  • Maintain a neat appearance and dress in accordance with the ABM facility services dress code.
  • Complete documents in line with site requirements.
  • Escalate health and safety issues straight away to the control room.
  • Report any accident or injury to the shift running supervisor or senior member of the team.
  • Take breaks as detailed by the shift running supervisor.
  • Advise the shared services manager if you need to leave site while on duty.
  • Comply with the absence reporting procedure.
  • Follow correct opening and lock-up procedures and report any faults found on either task straight away.
  • Be courteous towards clients, tenants, customers, and other employees.
  • Record all incidents in the security DOB as well as in your personal pocket book.
  • Complete Incident Reports for all reportable incidents to the required standard.
  • Do not consume alcohol on company premises or report to work while under the influence of alcohol or other substances.
  • Complete documentation with facts and do not falsify any records kept.
  • Do not accept any gifts or gratuities.
  • Do not use mobile phones while on duty, except for emergencies with permission from the line manager.
  • Maintain absolute confidentiality regarding company information, records of data collected, and used in the course of your job functions.
  • Complete any other reasonable request set to you by your supervisor, coordinator, or shared services manager.

Person Specification

Essential: SIA Door Supervisor License (active)

Desirable: SIA CCTV License

Benefits

  • Life Works - an online platform with company perks, discounts, etc.
  • Online payslips available days before the pay date.
  • Company events, such as the annual Team Member Appreciation Week.
  • ABMCares - participate in charity initiatives of your choice, a paid day off to volunteer, a matching program for charitable donations, and more.
  • Career progression: many of our frontline employees decide to go into managerial roles.
  • Training & upskilling opportunities: First Aid, Mental First Aid, Brand Ambassador course, IOSH Working Safely, IOSH Managing Safely, and many more courses available through ABM University - our bespoke learning platform.
  • Employee Awards: ABM Heroes, Employee of the Month, Long Service awards.
  • Site social outings, celebrations, and events.
  • Corn Exchange is in a prime central location with excellent transport links (trains, buses, tram).
  • ABM provides support with license upgrades, expiration, and renewals.
  • Discounted access to onsite restaurants & activities.

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