Quality Assurance Manager

1 week ago

North Shields, North Tyneside, United Kingdom Reed Full time

Job Title: Quality Assurance Manager

We are seeking a dedicated Quality Assurance Manager to oversee the development, implementation, recording, and monitoring of all quality activities and objectives within our client's UK Training Business.

Key Responsibilities:

  • Implement and manage ISO 9001 requirements across all UK training business sites.
  • Develop and maintain annual audit schedules for all quality activities.
  • Conduct internal quality audits, prepare audit reports, and ensure proper reporting and actioning of findings.
  • Lead external awarding body audits, ensuring all findings, non-conformances, and corrective actions are resolved promptly.
  • Collaborate with operational managers and leads to ensure all standards are followed and appropriate training is provided.
  • Manage feedback, complaints, and non-conformances effectively.
  • Chair quarterly standardisation meetings at each site, ensuring all actions are appropriately allocated and completed.
  • Review and update the monthly legal register and lead bi-annual management reviews with awarding bodies.
  • Conduct monthly site walkarounds to identify and report potential issues.
  • Manage documentation control processes, change processes within the training business, and new course approvals and development.

Requirements:

  • Proven experience in a quality management role.
  • Experience working with awarding or certification bodies.
  • Lead ISO 9001 Internal Auditor qualification.
  • Strong communication skills across all mediums.
  • Excellent organisational and time management skills.
  • A proactive, problem-solving approach with a hands-on attitude.
  • Ability to work independently and as part of a team.
  • Willingness to travel up to 40% to various training business sites.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.
  • Extensive travel opportunities.

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