Restaurant Clubhouse Operations Manager

7 days ago

London, Greater London, United Kingdom Sodexo Full time

Sodexo Live is seeking a Restaurant Manager for the Fulham Pier, a unique destination that offers a range of experiences for visitors. As a Restaurant Manager, you will be responsible for ensuring that every visit is a memorable experience, delivering exceptional service and an outstanding dining experience.

The Role

This role involves managing the front-of-house staff, coordinating with the kitchen and bar teams, and maintaining high standards of service, quality, and member satisfaction. You will work closely with senior management to implement strategies that enhance the member experience and drive business success.

The restaurant is a key part of the members club, offering a dynamic space where creativity and collaboration thrive. Our members enjoy a unique environment to network, relax, and enjoy exclusive events, with state-of-the-art amenities, contemporary dining, and a vibrant social scene.

Main Responsibilities
  1. Manage the daily operations of the restaurant, ensuring efficient service and high-quality food presentation.
  2. Develop and implement service procedures, training programs, and operational guidelines to enhance service delivery.
  3. Build and maintain strong relationships with members, addressing their needs and feedback promptly.
  4. Lead, train, and develop the front-of-house team to maintain excellent service standards and member satisfaction.
  5. Monitor and evaluate service quality, implementing improvements as needed to enhance the member experience.
  6. Collaborate with the kitchen team to ensure timely delivery of food and seamless communication between front-of-house and back-of-house operations.
  7. Assist in managing budgets and financial performance, including labour costs and inventory control.
  8. Plan and coordinate special events and promotions within the members club, ensuring successful execution and high member engagement.
  9. Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean dining environment.
The Ideal Candidate

You will have previous experience managing restaurant operations within a fine dining restaurant or a premium members-only setting. You will have the drive and ability to lead and manage the front-of-house team to provide a seamless and high-quality dining experience and the expertise to deliver the quality of service that will contribute to the overall atmosphere of Fulham Pier, providing an elegant and remarkable experience for all guests.

You will also have:

  • Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.
  • Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to members.
  • Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
  • Level 2 in Food Safety.
  • Understanding of launching and activating new hospitality spaces (desirable).

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