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Front of House Operations Manager

2 months ago

Hounslow, United Kingdom Arora Group Full time

Job Summary:

We are seeking an experienced and skilled Front of House Operations Manager to join our team at Arora Group. As an Assistant Front of House Manager, you will be responsible for overseeing the day-to-day operations of the front desk, concierge, and other guest service areas.

Key Responsibilities:

  • Oversee the front desk, concierge, and other guest service areas to ensure seamless and efficient operations.
  • Address and resolve guest complaints and concerns promptly and effectively.
  • Ensure VIP guests receive special attention and personalized services.
  • Supervise, motivate, and lead front-of-house staff, including receptionists, concierge, and porters.
  • Provide ongoing training and development for staff to ensure high service standards.
  • Create and manage staff schedules, ensuring adequate coverage during peak times.
  • Assist the Front of House Manager in overseeing all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries.

Requirements:

  • Previous experience as an Assistant Front of House Manager or Reception Manager in a hotel is essential.
  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ).
  • Excellent communication skills with a high standard of written and spoken English.

What We Offer:

  • A competitive salary and service charge.
  • 28 days paid holiday with an extra 5 days, following 5 years' service.
  • Discounted hotel room rates across our hotels, for you and friends and family.
  • Fantastic training and development opportunities.
  • Uniform and complimentary dry cleaning.
  • Free meals on shift.
  • Pension cover.
  • Unrivalled career progression prospects.