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2nd Line IT Support Specialist

2 months ago

Middlesbrough, Middlesbrough, United Kingdom In Technology Group Limited Full time

We are seeking an experienced IT professional to join our team as a 2nd Line MSP IT Engineer. This role involves providing technical support across various client sites, delivering business-as-usual (BAU) support, contributing to project initiatives, and supporting the service desk in a 2nd Line capacity.

Key Responsibilities:

  • Act as the primary point of contact for technical support escalations from 1st line support engineers.
  • Provide hands-on technical support and troubleshooting for IT infrastructure and systems at client sites.
  • Conduct site visits to resolve escalated technical issues promptly and effectively.
  • Collaborate closely with clients and internal teams to ensure successful project delivery, including system upgrades, migrations, and installations.
  • Monitor and maintain client environments, identifying and resolving potential issues proactively.
  • Document all support activities, configurations, and client interactions accurately.
  • Participate in on-call rotation and respond to after-hours support requests as required.

Tech Stack:

  • Operating Systems: Windows Server, Microsoft Exchange, Active Directory
  • Networking: LAN/WAN, TCP/IP, DNS, DHCP
  • Cloud Platforms: Microsoft Azure, Office 365
  • Virtualization: VMware, Hyper-V
  • Backup Solutions: Veeam, Backup Exec
  • Hardware: Servers, desktops, laptops, printers

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for training and certification to enhance technical skills and career growth.
  • Collaborative and dynamic work environment with a focus on innovation and client satisfaction.