IT Support Specialist
2 months ago
Job Summary:
Nicholas Associates Group Limited is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients and ensuring that their IT needs are met.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of IT systems and technologies
- Stay up-to-date with industry trends and best practices
Requirements:
- 2 years' experience working in a service environment
- Strong knowledge of Microsoft Windows, 10 & 11
- Experience using Microsoft Active Directory
- Understanding of LAN / WAN / TCPIP
- Microsoft Office 365 experience
- Microsoft Office Admin Centre experience
- Experience supporting Microsoft Teams
- Basic understanding of PowerShell preferred
- Confident telephone manner
- A keen interest in IT
- Communication and time-keeping skills
What We Offer:
- Pension contribution 4%
- Employee assistance program
- BUPA health care
- Discount/Rewards hub
- 25 days holidays+ stats
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