IT Support Specialist

2 months ago


Middlesbrough, Middlesbrough, United Kingdom Nicholas Associates Group Limited Full time

Job Summary:

Nicholas Associates Group Limited is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT systems and technologies
  • Stay up-to-date with industry trends and best practices

Requirements:

  • 2 years' experience working in a service environment
  • Strong knowledge of Microsoft Windows, 10 & 11
  • Experience using Microsoft Active Directory
  • Understanding of LAN / WAN / TCPIP
  • Microsoft Office 365 experience
  • Microsoft Office Admin Centre experience
  • Experience supporting Microsoft Teams
  • Basic understanding of PowerShell preferred
  • Confident telephone manner
  • A keen interest in IT
  • Communication and time-keeping skills

What We Offer:

  • Pension contribution 4%
  • Employee assistance program
  • BUPA health care
  • Discount/Rewards hub
  • 25 days holidays+ stats

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