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Customer Success Specialist
4 weeks ago
We are seeking a skilled professional to join Rotherwood as a Customer Success Advisor based near Skipton.
Key Responsibilities:- Develop and maintain strong relationships with customers to enhance their overall experience.
- Deliver engaging presentations to discuss current partnerships and identify areas of additional value for our CPOMS/Raptor products.
- Identify at-risk customers and collaborate with sales and product teams to develop retention strategies.
- Ensure seamless onboarding and provide ongoing support to maximize customer value.
- A minimum of Grade C (or equivalent) in Maths and English is required.
- A highly motivated individual seeking to establish and grow their career in Customer Success.
- Previous experience in customer support is advantageous.