Senior Casino Operations Manager

2 days ago


Northampton, Northamptonshire, United Kingdom Rank Group Full time
About the Role

We are seeking an experienced Gaming and Hospitality Manager to join Rank Group at Grosvenor Northampton. As a key member of our management team, you will support the General Manager in delivering an exceptional customer experience, leading a high-performing team, and driving business results.

This role is ideal for a skilled professional with previous success in driving team performance and profitability in the UK gaming industry.

Key Responsibilities
  • Team Leadership: Develop and lead a strong team of multi-skilled employees to deliver the Grosvenor brand experience.
  • Customer Experience: Deliver an excellent product and customer experience while upholding safer gambling principles.
  • Performance Management: Drive casino performance against targets covering finance, customer service, and team metrics.
  • Vision and Values: Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Regulatory Compliance: Ensure compliance with gaming regulations and champion safer gambling practices.
  • Business Growth: Proactively drive sales, control margin and costs to drive casino profitability.
Requirements

To be successful in this role, you will need to demonstrate previous success in driving team performance and profitability in the UK gaming industry, hold a current PML License, and have relevant experience as a Casino Manager or similar.



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