Infrastructure and Network Solutions Specialist

3 weeks ago


London, Greater London, United Kingdom McDonald's Full time
Job Overview

An exciting opportunity to work as part of the newly formed New Site Opening and Infrastructure team as within Running Great Restaurant Technology, the Infrastructure and Network Consultant will be responsible for improving the value of IT infrastructure and network services across the UK&I business, focusing on addressing systematic issues within our services.


Key Responsibilities

  • Provide a deep level of technical knowledge, responsible for technical solutions to provide business value.
  • Provide technical direction on forward network strategies and best practice.
  • Ownership of infrastructure and/or network production problems, collaborating with technical teams to troubleshoot and provide a resolution
  • Work closely with our global risk and infrastructure teams on UK&I alignment to global strategies
  • Work closely with our UK&I vendors to implement new infrastructure or network solutions
  • Implement continuous improvement projects with our partners to support the infrastructure of new site openings (e.g. Starlink network capability, 5G infrastructure)
  • Custodian of day-to-day network control and compliance processes.
  • Drive P1 and P2 incident reduction through increased control and compliance
  • Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
  • Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
  • Drive and mature Command Centre activities to increase value to the business
  • Work closely with Technology Cyber Security to support overall market technology risk reduction
  • Perform and deliver consistently in a continuously changing, complex environment
  • Produce reports and presentations to drive greater MI analytics, supporting improved decision making across the Technology team
  • McDonald's Network point of contact for all appropriate vendors on infrastructure queries
  • Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
  • Support the NSO and Infrastructure Manager on developing forward plans, strategies and roadmaps
    About the Team

We are looking for a forward thinking and ambitious individual to be a part of our Running Great Restaurant Technology team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.


About the Role

The role will report to the Technology NSO and Infrastructure Manager and will have close working relationships with IT partners including: VM02, Span, Acrom, Cap Gemini, Sopra Steria and Vista, whilst collaboratively working with all Technology teams, RSG, Operations and Field Teams, the UK & ROI Restaurants and Franchisees.



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