Lettings Specialist

3 weeks ago


Loughborough, United Kingdom Office Angels Full time
About Us
We're a forward-thinking, ambitious company that places a huge emphasis on delivering exceptional customer service. We invest in and value personal development. As a key player in our lettings team, you'll have the opportunity to develop your skills and expertise while providing an outstanding experience for our clients.

At Office Angels, we pride ourselves on being a dynamic and supportive work environment. Our staff socials and regular feedback sessions ensure that everyone feels valued and motivated. If you are a self-motivated, people-oriented professional who values innovation and teamwork, this is the perfect opportunity for you to grow and succeed.

The Role
You will play a key role in ensuring a seamless lettings experience for both Tenants and Landlords. Your excellent communication and relationship-building skills will enable you to build strong relationships with clients, negotiate offers, and maintain compliance knowledge.

Key Responsibilities:
  • Build and maintain excellent relationships with Landlords, Tenants, and Contractors.
  • Ensure an exceptional experience for all clients throughout the lettings process.
  • Handle communications via phone, email, Live Chat, and WhatsApp.
  • Conduct Right to Rent checks and maintain compliance knowledge.
  • Advertise properties, register applicants, arrange and conduct property viewings.
  • Proactively engage with the database of potential Tenants and provide feedback to Landlords.
  • Negotiate offers between Landlords and Tenants to secure agreements.
  • Assist the Asset Management team during busy changeover periods.
  • Support marketing events to promote lettings services.

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