IT Support Specialist

6 days ago

Salford, Salford, United Kingdom AJ Bell Business Solutions Limited Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team as an IT Application Support Analyst. As a key member of our Technology Services department, you will be responsible for the resolution of system incidents reported via our Service Desk.

You will be required to perform investigations into live issues and ensure that systems remain fully functional. This role would suit someone who thrives off investigating and analysing incidents, providing resolutions and proactive support.

Key Responsibilities
  • Resolve incidents and requests in a timely manner, adhering to agreed Service Level Agreements (SLAs).
  • Own technical problems and see them through to resolution, even when passed to third parties.
  • Conduct root cause analysis to identify and resolve underlying issues.
  • Monitor and manage system capacity to ensure optimal performance.
  • Participate in Service Improvement initiatives to enhance our IT services.
  • Document procedures and policies to ensure consistency and accuracy.
  • Provide on-call support and out-of-hours support as required by the business.
  • Administer and upgrade applications within our remit.
Requirements
  • Good working knowledge of SQL and/or PowerShell scripting.
  • Experience working within a Change and Release framework.
  • Experience with Windows Server administration.
  • Excellent 2nd/3rd line support skills.
  • Technical IT certification (desirable).
  • ITIL Certified (desirable).
  • Knowledge of Tibco or other workflow systems (desirable).
  • Knowledge and/or experience of working in an Agile environment (desirable).
  • Financial Services experience (desirable).
  • Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie.
  • Knowledge of Graylog (desirable).
  • Knowledge of AWS products such as Lambda, EC2.
  • Methodical approach to troubleshooting.
  • Self-starting and able to work on own initiative.
  • A high attention to detail.
  • Ambitious and driven to exceed expectations.
  • An analytical mind-set and technical ability.
About Us

AJ Bell is a leading investment platform business in the UK, offering a range of solutions for professional financial advisers and DIY investors. We have over 528,000 customers using our award-winning platform propositions to manage assets totalling more than £83.7 billion.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status, and any other characteristics protected by the Equality Act 2010.

All decisions to hire are based on qualifications, merit, and business need.

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