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Food and Beverage Service Associate

4 weeks ago

Bolton, Bolton, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Assistant to join our team at Mercure Bolton Georgian House Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient dining experience.

Key Responsibilities
  • Greet guests and take their orders in a friendly and professional manner
  • Ensure that food and beverage orders are prepared and served promptly
  • Upsell food and beverage items to guests as required
  • Handle cash, card, and other forms of payment accurately
  • Maintain a clean and tidy dining area, including tables, chairs, and floor
  • Set up and clear tables for breakfast, lunch, and dinner
  • Serve guests in our conference and events areas
  • Assist with room service orders as required
  • Provide excellent customer service at all times
  • Ensure that health and safety regulations are followed at all times
  • Attend training sessions and team meetings as required
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Hotel discounts portfolio-wide
  • Wagestream – access to up to 40% of your pay as you earn it
  • 24/7 access to our employee assistance program
  • Staff meals on duty
Requirements

To be successful in this role, you will be passionate about delivering exceptional guest experiences and living our brand standards. You will have a friendly and approachable personality, with a flair for hospitality and a commitment to providing outstanding customer service.