Food & Beverage Team Member
2 weeks ago
About the Role:
We are looking for a passionate and friendly individual to join our Food & Beverage team as a Food & Beverage Assistant. As a key member of our team, you will be the first point of contact for most of our guests, providing exceptional service and creating memorable experiences.
Responsibilities:
- Greet guests and take their orders in a professional and friendly manner.
- Ensure that food and beverage orders are prepared and served promptly, maintaining high standards of quality and presentation.
- Upsell food and beverage items to guests as required, promoting our hotel's offerings and increasing revenue.
- Handle cash, card, and other forms of payment accurately, maintaining a secure and efficient payment process.
- Maintain a clean and tidy dining area, including tables, chairs, and floor, adhering to health and safety regulations.
- Set up and clear tables for breakfast, lunch, and dinner, ensuring a seamless service experience.
- Serve guests in our conference and events areas, providing exceptional service and attention to detail.
- Assist with room service orders as required, ensuring timely and efficient delivery.
- Provide excellent customer service at all times, responding to guest queries and resolving issues in a professional and courteous manner.
- Attend training sessions and team meetings as required, staying up-to-date with company policies and procedures.
What We Offer:
As a member of our Food & Beverage team, you will have access to a range of benefits, including staff meals on duty, 24/7 access to our employee assistance programme, and opportunities for career development and growth.
About Us:
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.
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