Food and Beverage Service Associate

4 weeks ago


Newbury, West Berkshire, United Kingdom Doubletree by Hilton Newbury North Full time

We are seeking a skilled Food and Beverage Operative to join our team at Doubletree by Hilton Newbury North. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.

Key Responsibilities:

  • Welcoming guests in a polite and friendly manner, consistently demonstrating great customer service
  • Having a visible presence within your working area and ensuring that all customer requests and queries are responded to promptly and effectively
  • Dealing with guest complaints and reacting in a friendly and efficient manner, always ensuring guest satisfaction
  • Having a good insight knowledge of hotel and the hotel's products

Requirements:

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good organisational / time management skills
  • Resilient, creativity, able multitask and can work under pressure
  • Good command of English language to enable communication with the team
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends

About Us:

Doubletree by Hilton Newbury North is a newly refurbished hotel located in the beautiful countryside just outside of the market town of Newbury. We offer a warm and inviting atmosphere, with a range of amenities including a heated indoor pool and whirlpool, sauna and steam room, and a fully equipped fitness centre.

We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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