Food and Beverage Service Associate
4 weeks ago
We are seeking a skilled Food and Beverage Operative to join our team at Doubletree by Hilton Newbury North. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.
Key Responsibilities:
- Welcoming guests in a polite and friendly manner, consistently demonstrating great customer service
- Ensuring that all customer requests and queries are responded to promptly and effectively
- Dealing with guest complaints and reacting in a friendly and efficient manner, always ensuring guest satisfaction
- Having a good insight knowledge of hotel and the hotel's products
Requirements:
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creativity, able multitask and can work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
About Us:
Doubletree by Hilton Newbury North is a newly refurbished hotel located in the beautiful countryside just outside of the market town of Newbury. We offer a warm and inviting atmosphere, with a range of amenities including a heated indoor pool and whirlpool, sauna and steam room, and a fully equipped fitness centre.
We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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