Reliability Systems Specialist

4 days ago


Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time
  1. Responsibilities
  2. Collaborate with the global IT team to provide comprehensive support to our extensive user network, ensuring seamless system operation and user experience.
  3. Plan, build, and deploy user workstations, incorporating the latest applications and tools to enhance productivity.
  4. Investigate, diagnose, and resolve complex issues related to hardware, software, and networked devices, utilizing logical and systematic approaches.
  5. Manage and configure 365 user accounts, allocating suitable licensing and setting up mailboxes efficiently.
  6. Deliver both on-site and remote support to our global user base, providing personalized assistance and guidance.
  7. Support our mobile telephony infrastructure, sourcing and configuring devices, enrolling them in MDM, and offering end-user guidance.
  8. Analyze and troubleshoot connectivity issues, encompassing LAN, WAN, WIFI, and other network-related problems.
  9. Effectively manage service desk tickets, adhering to Service Level Agreements (SLAs) and ensuring prompt resolution.
  10. Comply with and adhere to all CRCE/Site QHSE project-related procedures, prioritizing safety and efficiency.
  11. Perform duties safely and efficiently, in accordance with Company QHSE policies, and report any safety concerns or incidents.

Qualifications and Experience

Qualifications

  • Associate's degree or Higher National Diploma (HND) in a relevant field.

Skills

  • Strategic problem-solving using logical and systematic approaches.
  • Exceptional customer service.

Experience

  • Supporting the following technologies:
  • Microsoft Active Directory.
  • Microsoft Office suite.
  • Basic PC/notebook hardware support.
  • Antivirus technology and procedures.

Analytical Thinking and Problem Solving

Day-to-day tasks typically require a formulaic process of elimination or adherence to established procedures.



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