Customer Service Analytics Expert
1 week ago
We are looking for a motivated Junior Data Analyst to join our Customer Service Analytics team at Agility Resoucing. The ideal candidate will have a passion for data and customer service, with excellent analytical skills and attention to detail.
Responsibilities include:
- Collecting and analyzing customer service data to identify trends and insights.
- Working closely with customer service teams to understand their data needs and provide accurate information.
- Maintaining data quality through regular audits and cleaning processes.
- Using data insights to resolve issues impacting customer service performance.
Required skills and qualifications include:
- Bachelor's degree in Data Science, Statistics, Mathematics, or a related field.
- Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
- Strong analytical and problem-solving skills to interpret complex data sets.
- High level of accuracy and attention to detail in data analysis and reporting.
- Previous experience in a customer service or data analysis role is beneficial, but not essential.
We offer a competitive salary range £45,000 - £55,000 per annum depending on experience, along with other benefits.
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