Customer Service Analytics Expert

1 week ago


Birmingham, Birmingham, United Kingdom Agility Resoucing Full time
About the Role
We are looking for a motivated Junior Data Analyst to join our Customer Service Analytics team at Agility Resoucing. The ideal candidate will have a passion for data and customer service, with excellent analytical skills and attention to detail.

Responsibilities include:
  • Collecting and analyzing customer service data to identify trends and insights.
  • Working closely with customer service teams to understand their data needs and provide accurate information.
  • Maintaining data quality through regular audits and cleaning processes.
  • Using data insights to resolve issues impacting customer service performance.

Required skills and qualifications include:
  • Bachelor's degree in Data Science, Statistics, Mathematics, or a related field.
  • Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
  • Strong analytical and problem-solving skills to interpret complex data sets.
  • High level of accuracy and attention to detail in data analysis and reporting.
  • Previous experience in a customer service or data analysis role is beneficial, but not essential.

We offer a competitive salary range £45,000 - £55,000 per annum depending on experience, along with other benefits.

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