Customer Communications Strategist
2 days ago
About the Role:
This role is responsible for developing and implementing a Group-wide customer communications strategy across Vanquis Banking Group. As a key member of our team, you will play a crucial part in transforming our business into a truly customer-centric organization.
Key Responsibilities:
- Developing and implementing a Group-wide customer communications strategy
- Working in partnership with stakeholders to improve customer experience throughout the customer communications lifecycle
- Establishing a Group-wide Vulnerable Customers communications strategy and implementing it
- Leading people and teams to deliver transformation
Requirements:
- Experience in developing and delivering fully integrated communications programmes
- Strong commercial understanding and business acumen
- Excellent communication skills, both written and oral
- Leadership experience in communications or related fields
Benefits:
- Discretionary annual bonus
- 25 days holiday up to 30 days (depending on service)
- Pension scheme with matched company contributions up to 10%
- 4 weeks paid paternity leave
Salary: £45,000 - £60,000 per annum (dependent on experience)
Company Overview:
Vanquis Banking Group plc is a leading specialist bank that aims to deliver caring banking so our customers can make the most of life's opportunities.
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