Global Move Coordinator

19 hours ago


Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time
Job Description:

We are seeking an experienced Global Move Coordinator to join our team at Alchemy Global Talent Solutions. This role requires a strong background in the household goods removals sector, with a focus on international move coordination.

Key Responsibilities:

  • Acting as the primary point of contact for clients regarding their international and European moves.
  • Reviewing client requirements and issuing removal surveys if necessary.
  • Planning the removal process and arranging additional services such as packing.
  • Obtaining customs documentation and dealing with customs clearance.
  • Liaising with clients throughout the move to ensure satisfaction.
  • Collaborating with the operations department to allocate resources effectively.
  • Resolving claims and complaints from clients.
  • Maintaining the budget to meet profit targets.
  • Invoicing clients and collecting payments.

Requirements:

  • Previous experience working in the household goods removals sector is essential.
  • Strong customer service skills and experience.
  • Effective communication and numeracy skills.
  • Comfortable using MS Office applications and CRM systems.
  • Familiarity with EU customs formalities, driver hours regulations, and A-level education.
  • Some experience with fine art would be beneficial.

Salary: The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.



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