Hospitality Team Member

4 days ago


Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

Job Title: Hospitality Team Member

Job Summary:

Farncombe Estate is seeking a highly motivated and customer-focused Hospitality Team Member to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and ensuring their satisfaction.
  • Work collaboratively with the hospitality team to ensure seamless service delivery.
  • Assist with food and beverage service, including taking orders, serving food and drinks, and handling payments.
  • Maintain a clean and organized work environment, adhering to health and safety standards.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Previous experience in a hospitality or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • A competitive hourly rate of £12 per hour, rising to £12.20 per hour after one year's service.
  • A share of service charge, up to £2,000-£2,500 per year.
  • A total salary package of up to £27,460 per year, including service charge.
  • A uniform and meals on duty.
  • Opportunities for career development and advancement within the company.
  • A range of benefits, including 30 days' holiday per year, access to wellbeing resources, and a cash back card.

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