Senior IT Support Specialist

2 weeks ago


Basingstoke, Hampshire, United Kingdom The AA Full time
About The AA

The AA is a leading motoring organisation that provides a range of services to its members, including roadside assistance and insurance. As a Senior IT Support Specialist at The AA, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure.

Job Summary

We are seeking an experienced Senior IT Support Specialist to join our DriveTech team. In this role, you will be responsible for providing third-line technical support to the business, resolving complex issues and implementing effective solutions.

Main Responsibilities

As a Senior IT Support Specialist, your key responsibilities will include:

  • Providing specialist support to IT team members and the business
  • Collaborating with Level 2 engineers and software developers
  • Resolving complex technical issues and implementing effective solutions

You will also have the opportunity to work closely with other teams within the organisation, such as the IT Infrastructure Manager and the broader IT team.

Requirements

To be successful in this role, you will need to have:

  • Strong technical skills, with experience of Microsoft technologies including Exchange, SharePoint, Teams and Office 365
  • Experience with Intune/MDM, policy configuration, compliance management and integration with Microsoft 365 services
  • Expertise in Active Directory and Entra ID, including managing user accounts, groups and policies
  • Familiarity with virtualisation technologies, ideally VMWare ESXi or Azure virtual machines
  • Able to plan and organise work within business priorities while remaining flexible to change
What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, including:

  • Annual bonus scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from day one
  • Discounts on AA products, including car and home insurance
  • Employee discount scheme
  • Company-funded life assurance
  • Dedicated employee assistance programme

We also offer a range of training and development opportunities to help you progress in your career.



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