Customer Service Team Lead
1 week ago
We are seeking an experienced Customer Service Team Manager to join VIQU Limited, an expanding domestic energy company.
Key Responsibilities:
- Lead a dedicated team to deliver exceptional customer service to over 300,000 customers across the UK.
- Manage the call centre floor to ensure work is handled efficiently and in line with business targets.
- Act as the first point of contact for team support, escalations, and problem-solving.
- Drive the team towards achieving or exceeding KPIs and company targets.
Requirements:
- Minimum of 4 years management experience.
- Energy industry experience is an advantage.
- Strong background in customer service.
- Flexible approach to working hours, tasks, and ad-hoc duties as needed.
Location:
VIQU Limited, Birmingham, West Midlands - Office based
Salary:
£30,000 - £34,000
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