Customer Service Team Lead

1 week ago


Birmingham, Birmingham, United Kingdom VIQU Limited Full time

We are seeking an experienced Customer Service Team Manager to join VIQU Limited, an expanding domestic energy company.

Key Responsibilities:

  • Lead a dedicated team to deliver exceptional customer service to over 300,000 customers across the UK.
  • Manage the call centre floor to ensure work is handled efficiently and in line with business targets.
  • Act as the first point of contact for team support, escalations, and problem-solving.
  • Drive the team towards achieving or exceeding KPIs and company targets.

Requirements:

  • Minimum of 4 years management experience.
  • Energy industry experience is an advantage.
  • Strong background in customer service.
  • Flexible approach to working hours, tasks, and ad-hoc duties as needed.

Location:

VIQU Limited, Birmingham, West Midlands - Office based

Salary:

£30,000 - £34,000



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